Refund policy

Because of state and federal alcohol shipping laws, we can't accept returns of wine. Every order is final once it's delivered. If something isn't right with your order, we'll make it right as described below.

Damaged, leaking or incorrect orders

If a bottle arrives broken or leaking, or you receive the wrong item, email us within 14 days of delivery at chat@thisone.wine. Include your order number and photos of the damaged bottle(s) and the shipping box, inside and out. We'll send a replacement at no cost. If a replacement isn't available, we'll refund the affected items to your original payment method.

Corked or faulty wine

Wine is a natural product, and once in a while a bottle is corked or flawed. If you open a bottle that isn't right, email us within 30 days of delivery with your order number and a short description, and please keep the bottle. We'll replace it.

Lost packages

If your tracking hasn't updated in 7 days, or your order hasn't arrived 14 days after it shipped, contact us. We'll open a claim with the carrier and reship your order at no cost once the package is confirmed lost. If tracking shows "Delivered" but you can't find your package, check with neighbors and give it 2 business days, since carriers sometimes mark packages delivered early. Then let us know.

Adult signature and missed deliveries

Every wine shipment requires a signature from an adult 21 or older with a valid photo ID. If no one 21+ is available at the first delivery attempt, UPS will take the package to the nearest UPS Access Point location for pickup (see our Shipping Policy). If a package isn't picked up in time and is returned to us, we can reship it once you confirm a new address or delivery time, or refund your order minus a 20% restocking fee to cover return shipping and handling.

Cancellations and preorders

You can cancel any order, including a preorder, for a full refund before it ships. Once an order has shipped, it can't be cancelled.

Taste

We choose every bottle carefully, but taste is personal. We're unable to offer refunds based on taste preference.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, they usually appear within 5-10 business days.

Questions

Email chat@thisone.wine. We reply within 1-2 business days.